Terms & conditions

1. Our agreement

These terms are intended for website design, development and related services supplied by Web Builder to business customers. “We”, “us” and “our” mean B L Notts Holdings Ltd, trading as Web Builder. “You” means the customer named in that quote, acting through an authorised representative.

The quote must identify our full legal name, business address, company registration details (if applicable), VAT registration number and contact details before an order is accepted. Contact us at hello@webbuilderagency.co.uk.

A contract starts when both parties accept the written quote and these terms in writing. We provide a copy before payment. Work is scheduled after the required upfront payment clears and we have the agreed information. Browsing this website or sending an enquiry does not place an order. An expressly agreed term in your quote takes priority over an inconsistent provision here; mandatory legal rights always take priority.

2. What is included

Your quote records the pages, features, deliverables, content responsibilities, revisions, supported browsers, target dates, fees and any ongoing services. Only those agreed items are included. Hosting, domains, paid software, licences, copywriting, photography, advertising, SEO and ongoing maintenance are separate unless expressly included.

We perform our services with reasonable care and skill. A website build is not a promise of particular sales, traffic, conversions, profit, rankings or business results. Examples and estimates illustrate an approach; they are not guarantees of identical outcomes.

3. Prices and payment

Website packages start from £1,000 + VAT and £2,500 + VAT; bespoke work is quoted individually plus VAT. Optional SEO starts from £500 per month + VAT and optional ongoing support & updates from £99 per month + VAT. All displayed service prices exclude VAT. VAT is added to your quote and invoices at the applicable rate. The total payable, including VAT, approved expenses and third-party recurring costs, is set out before you commit.

The threshold uses the total agreed website build price including VAT, and excludes separately agreed monthly services. The upfront and final payment percentages apply to that VAT-inclusive total, which is clearly shown on your quote and invoices.

The upfront payment is a booking deposit and advance payment credited against the total price. It is non-refundable only to the extent it covers work performed, non-cancellable commitments and reasonable net losses from your cancellation, as explained in section 4. It is not an automatic forfeiture of the whole advance payment.

We issue the final invoice when we deliver the finished website for review in accordance with section 5. Pay it within seven calendar days of delivery. Tell us promptly about any genuine dispute, with reasons; undisputed amounts remain payable. A material failure to meet the agreed requirements postpones payment of the reasonably disputed portion until that failure is addressed.

For overdue business debts, we may claim statutory interest and recovery compensation where the Late Payment of Commercial Debts (Interest) Act 1998 permits. We may pause further work or withhold unpaid deliverables after written notice and a reasonable opportunity to pay. We will not deliberately damage your website or delete your data as a debt-collection measure.

4. Cancellation and deposits

If you cancel, contact us in writing as soon as possible. We may retain or charge for work properly completed, third-party costs we cannot reasonably recover, and reasonable, evidenced net losses caused by the cancellation, including reserved capacity we cannot reasonably reallocate. We take reasonable steps to reduce our losses and do not recover the same loss twice.

We provide an itemised calculation, credit all payments received and refund any surplus. A cancellation charge is not a penalty and must be lawful and proportionate. We do not retain payment for services we fail to provide because of our own unremedied material breach. Any refund required by law takes priority over the deposit wording.

If we cancel without your breach, we return the portion paid for services not provided and account for any agreed, usable work already delivered. This does not remove other remedies you may have. Consumer cancellation rights are addressed in section 18.

5. Delivery, review and launch

“Delivery” means we make the finished website available through an accessible review link or agreed files and notify you in writing that the agreed requirements have been completed. A materially incomplete or unusable website is not delivery. Public launch can follow separately once final payment, approvals, access and any necessary third-party setup are complete.

Please review the website and report specific discrepancies within seven calendar days. Minor issues that do not materially prevent agreed use can be corrected alongside handover. Silence alone does not waive your rights for hidden defects or our failure to meet the contract.

Dates are estimates unless expressly agreed as binding. They depend on timely content, access, feedback and external services. If a delay occurs, we explain its cause and agree a revised timetable where reasonably possible. We remain responsible for delays caused by our own breach; a client delay does not give us an unrestricted right to charge extra.

6. Revisions and changes

The quote states the included revision rounds. Requests for new pages, features, integrations, a new design direction or changes to previously approved work may require an additional quote. We explain the effect on price and timing and obtain written agreement before carrying out chargeable additional work.

We do not retrospectively change your agreed project price by updating this website. Fixing our failure to meet the agreed requirements is not treated as a chargeable change.

7. Your responsibilities

You will provide accurate instructions, lawful content, necessary permissions, timely feedback and secure access to relevant systems. Nominate one person to give consolidated approvals. Check spelling, factual claims, prices, product descriptions, regulatory statements and the rights to supplied material before launch.

You are responsible for the legality of your business, customer offers, supplied content and instructions, including any sector-specific rules, marketing permissions and policies for your own customers. Specialist legal or regulatory advice is not included unless separately agreed. Our own contractual and legal duties still apply.

Keep account details secure, use strong unique passwords and multi-factor authentication where available, remove unnecessary access and tell us promptly about suspected compromise. Where hosting, renewals, backups or maintenance remain under your control, you must arrange them. We remain responsible for tasks we expressly agree to manage.

8. Defects and compatibility

We correct reproducible defects caused by our work that prevent the website meeting the agreed requirements, without additional development charges when reported within 30 days of delivery. This initial correction period does not shorten legal limitation periods or remove remedies for breach discovered later.

Testing covers the devices and browsers agreed in your quote, or current mainstream desktop and mobile browsers at delivery if none are specified. Identical display on every device, obsolete browser or future software version is not guaranteed. Additional work caused solely by subsequent external changes or unauthorised modifications is quoted separately, subject to any support agreement and our existing obligations.

9. Security, hacking and incidents

No website, hosting service or connected system can be guaranteed immune from hacking, malware, ransomware, denial-of-service attacks, fraud or data loss. We use reasonable care and skill and appropriate security measures for the work we undertake. Penetration testing, continuous monitoring, incident response and backup services are included only where expressly agreed.

Subject to section 14, we are not responsible for loss to the extent it is caused by matters outside our reasonable control, such as compromised client credentials, changes made by others, failure to install updates that were your responsibility, or an external attack we could not reasonably have prevented. An incident occurring does not, by itself, prove either party was at fault.

This clause does not excuse our own negligence, breach of contract, failure to carry out agreed security or backup work, or duties under data protection law. If an incident occurs, both parties will cooperate to contain it and preserve relevant information. We notify you without undue delay where required by our role as a processor and comply with applicable reporting obligations. Remedial work outside our responsibility requires an agreed fee; it is not automatically chargeable where our breach caused the issue.

10. Hosting and third-party changes

Websites can depend on hosting companies, domain registrars, payment providers, search engines, APIs, plugins and other suppliers. Their own terms, fees, limits and availability apply. We identify material paid dependencies we introduce and obtain approval for chargeable commitments.

We cannot promise uninterrupted availability or permanent compatibility if a third party changes, removes, suspends or increases the price of its service. Adaptation, migration or replacement work after delivery may require a new quote unless already included in your agreement.

We remain responsible for reasonable care in our own selection, configuration and integration work, for our contractual responsibilities when using subcontractors, and for legal duties we cannot transfer. We do not accept responsibility for client-managed renewals or third-party accounts except to the extent we have agreed to manage them or our own breach contributes to the loss.

11. Optional SEO

SEO is available from £500 per month + VAT under a separately agreed service description. The agreement records the planned activities, reporting, access, fees, billing cycle and any minimum term. Search engines control their algorithms and indexing. We do not guarantee particular rankings, inclusion in search or AI answers, traffic, leads, sales or a timescale for results.

Changes to algorithms, competitors, your content and your website can affect performance. Paid advertising, media spend, premium tools and additional content production are included only if listed. We obtain approval for material website or content changes and do not promise results through practices that breach applicable law or the relevant platform’s rules.

12. Optional ongoing support & updates

Ongoing support and website updates are available from £99 per month + VAT. Your written agreement sets the included website updates and support tasks, time allowance, response targets, supported systems, maintenance and backup responsibilities. It is not unlimited development or a 24-hour emergency service unless expressly agreed.

Monthly services are billed monthly in advance unless the quote states otherwise. Where no minimum term is expressly agreed, either party can end a monthly service on 30 days’ written notice. Fees cover services until the notice ends; any unused advance payment beyond that date is refunded. Third-party commitments that cannot be cancelled must have been approved in advance.

Additional work requires approval. Any proposed change to ongoing fees or included services is explained at least 30 days in advance, does not change a fixed term already agreed, and allows you to end the affected service before the change takes effect without an additional cancellation penalty.

13. Intellectual property and handover

You retain ownership of material you supply and grant us permission to use it to complete your project. You confirm you have the necessary rights to it. Once all amounts due for the relevant deliverables have been paid, we assign to you the copyright we own in the bespoke final design and code created specifically for your project, except for the items below.

We retain our pre-existing materials, reusable tools, methods and general know-how. Where embedded in the paid deliverables, we grant a continuing, non-exclusive licence to use, maintain and adapt those elements as part of your website, including through a replacement developer. Third-party software, fonts and stock assets remain governed by their own licences; we cannot assign rights we do not own.

Handover includes the files, access and documentation agreed in your quote. Preliminary designs and unused concepts remain ours unless agreed otherwise. We ask before using non-public work or your name as a case study, and protect confidential information.

14. Liability and its limits

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights and the rights of individuals and regulators under data protection law are preserved.

For business customers only, subject to the paragraph above and to the extent lawful and reasonable, we exclude liability for indirect or consequential losses and for loss of profit, revenue, anticipated savings, business opportunity or goodwill. Reasonable direct costs of restoring data are not automatically treated as indirect losses.

Subject to those exceptions, our total liability arising from or connected with a website build, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the higher of £5,000 or 100% of the total fees paid or payable for that build. For separately contracted recurring services, the cap is the higher of £5,000 or the fees paid or payable for the affected service during the 12 months preceding the event giving rise to the claim, including the agreed first-year fees if the service has run for less than 12 months.

Where a limitation is subject to a statutory reasonableness or fairness test, it applies only if it meets that test. We will discuss a different written risk allocation where the intended use requires it. There is no double recovery for the same loss, and each party must take reasonable steps to reduce losses.

15. Claims about supplied content

For business customers, you reimburse our reasonable, evidenced losses and legal costs arising from a third-party claim that material you supplied infringes intellectual property rights or is unlawful, but only to the extent the claim results from your breach of section 7 or 13. This does not cover our modifications, use outside your instructions, negligence or other breach.

We notify you promptly, allow reasonable participation in the defence, take reasonable steps to reduce loss and do not admit liability or agree a settlement at your expense without your consent, which must not be unreasonably withheld. No indemnity applies to amounts that cannot lawfully be recovered.

16. Confidentiality and personal data

Both parties protect non-public business information and disclose it only as needed for the project, to advisers under confidentiality duties, or as required by law. These obligations do not cover information already lawfully known, independently developed or publicly available without breach.

Our privacy policy explains our own enquiry and client administration. Where we handle personal data on your behalf, we must agree a separate data processing agreement before access. It must record the processing details, documented instructions, confidentiality, security, approved subprocessors, international transfers, assistance with individual rights and breaches, return or deletion, and audit obligations. These general terms alone do not replace that agreement or remove either party’s statutory duties.

Please do not send live customer databases, sensitive personal information or account passwords through an ordinary enquiry email. We agree a suitable access and transfer method for the work.

17. Pausing or ending work

Either party may end the agreement for a material breach that is not remedied within 14 days of a written notice describing it, or immediately where the breach cannot reasonably be remedied. We may temporarily suspend affected services where necessary to address a serious security threat or unlawful use, with prompt notice where practicable and restoration when the issue is resolved.

If your essential content or feedback is missing, we may pause and reschedule work after notifying you. Any additional fees need written agreement. If the pause continues for 30 days, either party may propose ending the project with the accounting in section 4.

Events genuinely outside a party’s reasonable control may extend affected deadlines while reasonable steps are taken to reduce the impact. They do not excuse a lack of reasonable precautions, payment for work already properly delivered, or non-excludable duties. If disruption lasts over 30 days, either party may end the affected work; we account for completed work and refund unearned advance payments.

On termination, we cooperate with an orderly handover of paid deliverables and client-owned data, subject to lawful requirements and any data processing agreement. Additional migration assistance may be quoted separately. Accrued rights, payment obligations for properly supplied work, confidentiality and relevant ownership provisions continue.

18. Consumer rights

Our advertised services are intended for businesses. If you are buying wholly or mainly outside your trade, business, craft or profession, tell us before ordering so we can provide appropriate consumer information and terms. Your actual legal status determines your rights; describing an order as “business” does not remove consumer protection.

Where the Consumer Contracts Regulations 2013 apply to a service ordered at a distance or off premises, you generally have 14 days after the day the contract is made to cancel without giving a reason. To cancel, email hello@webbuilderagency.co.uk with a clear statement identifying the order. Any legally extended cancellation period also applies.

We only begin during that period following the express request required by law and after providing the required information. If you then cancel, you pay only the lawful proportion for services supplied. Loss of the cancellation right on full performance requires the necessary express consent and acknowledgement. A bespoke website service is not automatically exempt merely because it is custom-made.

We make required cancellation refunds within 14 days of being informed, using the original payment method unless you agree otherwise, without a refund fee. You can use this wording, but do not have to: “I give notice that I cancel my website services contract, ordered on [date], in the name of [name], at [address]. Date of notice: [date].”

Business-only liability exclusions do not apply to consumers. Consumers retain rights to reasonable care and skill and the remedies available under the Consumer Rights Act 2015, including repeat performance or a price reduction where applicable. The deposit clause cannot override those rights.

19. Use of this website

You may browse our website at webbuilderagency.com and contact us about our services. Do not attempt unauthorised access, introduce malicious software, disrupt the service or copy protected material without permission. Portfolio links lead to independently operated websites; their content, services and policies are their operators’ responsibility.

Website information may be updated to keep it accurate. This does not alter an existing contract, excuse a misleading statement or override rights arising from information on which you were entitled to rely.

20. Complaints, law and general provisions

Please send complaints to hello@webbuilderagency.co.uk, describing the issue and the resolution you seek. We aim to acknowledge them within five working days and respond substantively within 14 days, or explain when further investigation is needed. Both parties will try to resolve disputes through discussion and consider mediation; neither is prevented from seeking urgent relief or exercising legal rights.

The agreement is governed by the law of England and Wales. For business contracts, the courts of England and Wales have exclusive jurisdiction, subject to mandatory applicable law. Consumers retain any mandatory protections and rights to bring proceedings in the courts of the UK country where they live, including Scotland or Northern Ireland.

Changes to an existing agreement require written agreement, including email from authorised representatives. Neither party may transfer the agreement without the other’s consent, not to be unreasonably withheld, except where the law permits otherwise. No third party is given contractual enforcement rights by these terms; this does not remove rights arising under law.

If a provision is unenforceable, the remaining provisions continue so far as legally possible. Delaying enforcement is not a waiver. These terms and the accepted quote record the agreement without excluding fraud or overriding legally binding pre-contract information. Revised website terms apply to new orders; they do not automatically amend existing contracts.